Do buttercream cakes need to be refrigerated?
Yes! All of our buttercream cakes should be kept refrigerated until approximately 2-3 hours before serving. Allowing the cake to return to room temperature, brings out the cake’s optimum flavor and lets the buttercream icing soften back to a creamy consistency. Leftovers should be immediately refrigerated and consumed within 2-3 days.
How many layer of cake and filling are in your buttercream cakes?
Our round cakes have 3 layers of cake alternating with 2 layers of buttercream filling. Our rectangular sheet cakes have 4 layers of cake alternating with 3 layers of buttercream filling.
How do I know what size of cake to purchase?
Once you choose a cake you’ll notice our serving suggestions are listed alongside the cake sizes which are available for you to choose from.
Can I only select select buttercream cakes shown on the website?
You can now fully customize the filling of your buttercream cakes here, https://www.pastriesbyrandolph.com/product/custom-build-buttercream-cake/
Must buttercream cakes be ordered in advance?
We have a variety of 8″ buttercream cakes available in the store daily. If you would like a cake larger than 8″ or if you would like to create your own then the cake must be ordered with a minimum of 48 hours’ notice. We recommend preordering to guarantee your selection. We require full payment in order to finalize your order. Longer lead times may be in effect during holidays.
Are you a nut free kitchen?
We are a peanut free kitchen. However, we do use other tree nuts in some of our products. All items are produced in the same space.
If I order a cake when do I need to pay for it?
We require full payment to finalize all orders. We require 24-48 hours notice for our standard items while specialty and holiday items may require more lead time. Payment methods include cash or credit cards from Visa, Mastercard, and Discover. Please note: Orders will not be considered finalized until full payment has been received.
Can I cancel or make changes to my cake order?
Yes, you may change or cancel your order with a minimum of 48 hours’ notice for standard items.
Tiered Mousse Cakes and other specialty items may require longer than average notice for changes and cancellation.
We are unable to refund items that were forgotten and never picked up.
Please verify our store hours for your specific pickup date as our hours may vary and change during holiday times!
Can I add additional decoration to a buttercream cake like flowers, balloons, etc?
Yes! Our designs are available to shop on our website with 48 hours’ notice! https://www.pastriesbyrandolph.com/product-category/48hour/
What happens if there is a snow day and I have an order to pick up?
Due to inclement weather we may have a delayed opening, early closure, or close for the entire day. Please arrange to pickup your order a day prior to any expected storms. We are happy to adjust pickup dates with less notice than usual during these times.